Emergency Assistance

State Emergency Service

The State Emergency Service (SES) is the control agency for flood, storm, tsunami and earthquake in Victoria, managing responses to these emergencies and helping communities to prepare through planning and education.

As well as operating the largest road crash rescue network in Australia, the SES also assist the Victoria Police in search and rescue operations and play an important support role during major bushfire responses.

Contact SES

Call 132 500 from anywhere in Australia for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000). Current emergency information is available by calling the VICSES Information Line on 1300 VICSES (that's 1300 842 737). This service is only available during large-scale emergencies.

Emergency management

Coordinating emergency preparation and response for flood, storm, tsunami and earthquake is the organisation’s primary role. SES Victorian Headquarters works with the regional offices to prepare and warn communities with public safety advice and emergency plans.

Flood response

SES units sandbag to protect property and infrastructure from floods, as well as assisting Victoria Police with evacuations.

Storm response

Following severe storms, SES units can provide temporary repairs—like tarping—to damaged structures, and remove fallen trees and branches from properties.

Tsunami response

SES units provide warnings and public advice, along with assisting evacuations and undertaking search and rescue following tsunamis.

Earthquake response

Along with assisting in evacuations and temporary repairs, SES units undertake search and rescue following earthquakes.

Road crash rescue

SES are the largest provider of road crash rescue in Victoria, and SES units provide aid in some outer metropolitan suburbs of Melbourne and most of the state’s country areas. Around 100 SES units across the state are accredited in road crash rescue and accredited volunteers undergo rigorous traqining using specialised vehicles and equipment.

Community planning and education

SES works closely with municipal councils throughout Victoria to develop emergency management plans, providing advice, information, education and training. We are also required to audit Municipal Emergency Management Plans every three years. SES also engages directly with communities, educating Victorians on how to prepare for natural hazards. Programs are aimed at building resilient communities that are less affected by flood, storm, tsunami and earthquake.

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